Program Director
Organization Type: Non-Profit, Christian
Position Type: Full-Time; Salaried Exempt
Department: Girls Residential Program (Ages 12-17)
Reports to: Executive Director
Hours: 40+ hours per week, with flexibility if needed for coverage as this role at times requires work weeks in excess of 40 hours and may require evening and weekend work; on-call rotation required.
Salary: Competitive pay and benefits.
Education and Experience:
● Preferred: Possess a master’s degree from an accredited college or university in the areas of behavioral or social sciences, social work, childhood education, or business or public administration, or a related field AND two (2) years of paid work experience in the field of social services or human service delivery and at least one of which has been in an administrative or supervisory capacity
OR
a bachelor’s degree from an accredited college or university in the same aforementioned areas of study and four (4) years of paid work experience in a human services delivery capacity or a related field and at least two of which have been in an administrative or supervisory capacity
OR
a licensed registered nurse, doctor, or other health care professional where the child-caring institution chooses to serve primarily children with special medical needs
● Administrative, organizational, and computer skills including use of email, GSuite, and Microsoft Office
● Experience with Network Ninja or similar software preferred
● Never have been shown by credible evidence (e.g., a court or jury, a department investigation, or other reliable evidence) to have abused, neglected, sexually exploited, or deprived a child and/or adult; OR to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect obtained at the time of application and evidence of having made efforts to obtain and evaluate references from previous employers
● Documentation of references (at least two professional and one personal) that attest to the person’s capability of performing the duties of the position and to the person’s suitability of working with or around children and vulnerable populations
● Minimum five (5) years of experience in the field of social services specifically working with children in a residential setting
● Minimum three (3) years of experience in an administrative or supervisory capacity
● Experience providing services to youth or young adults, specifically those who are survivors of complex trauma
● Working knowledge of DFCS RBWO state licensure requirements for childcare programs preferred
● Willingness to pursue and participate in continuing education to stay up to date on best practices and regulatory compliance requirements
● Must have residential management experience and an understanding of state policies
Position Summary: The Program Director provides leadership, oversight, and supervision of the staff, volunteers, participants, and facility for the program. This position is responsible for high quality Maximum Watchful Oversight (MWO) program design, implementation, and results to meet organizational goals and individual participant goals, so that participants may benefit from all services provided including therapy, medical care, education, and life skills training.
Vision and Mission:
● Own and develop the clinical and operational vision for all program services
● Develop the organizational continuum of care in partnership with Senior Leadership and Clinical Team
Responsibilities (include but are not limited to):
● Build and maintain a healthy, trusting, cohesive team that works together well to accomplish the mission of the program
● Provide reliable, effective leadership, supervision, and management for program staff, including weekly staff meetings, regular staff evaluations, assessment for training needs, and coordination of annual training
● Communicate effectively and professionally with all stakeholders, both internal and external
● Be responsible for the staffing of direct care staff, including hiring, training, evaluation, discipline, and termination in collaboration with the Executive leadership team
● Serve as a therapist as needed for participants
● Ensure the quality development of individual service plans by the Human Service Professional
● Create and maintain staff and program schedules
● Be responsible for regular on-call duties
● Lead clinical meetings and supervises Electronic Health Records (EHR)
● Maintain compliance with program budget
● Ensure the implementation of program policies and procedures are routinely followed, including but not limited to:
15 minute bed checks
record keeping
intake procedures
health and safety
clinical services
educational plans and progress
training
emergency preparedness
● Be responsible for monitoring all facets of vehicle maintenance, upkeep, and use
● Positively represent Micah’s Promise in a variety of arenas including the area of community relations which may include communication with schools, medical personnel, employment resources, community presentations and/or speaking engagements, and state agencies
● Serve as a resource for the Development Director, especially in the grant writing process, as needed
● Responsible for all aspects of licensing compliance, including health and safety regulations, monitoring maintenance needs of the facility and equipment assigned to the facility, and ensuring that all paperwork and records regarding personnel are on-site and comply with licensing requirements, in addition to case files
Program Structure:
● Supervise all program operations including but not limited to programming, performance, industry compliance/licensure regulations, and staff hire contributions
● Assume lead responsibility in achieving OPM approval and licensure, maintaining compliance with OPM, RCCL, DFCS, DJJ, and DMST quality standards and guidelines; submit written reports and maintain key performance indicators (KPI) as requested for each respective agency
● Responsible and accountable for tracking and reporting quality metrics and KPIs as indicated by executive leadership
● Responsible for designing corrective measure protocol in response to deficits in quality metrics and KPIs
● Define, implement, evaluate, and refine program curriculum, policies, and procedures; revise and implement change management as needed
● Utilize a strength-based, trauma-informed approach as the key pillar to the program
● Provide care to program participants without regard to race, gender, ethnicity, religious or spiritual beliefs
● Provide culturally competent care for participants wondering about their sexuality or gender identity, including those who may identify as lesbian, gay, bisexual, transgender, gender-variant, or those who have questions
Healthy Living:
● Develop intentional connections with the program participants and staff members
● Cultivate an atmosphere of mutual respect through words and behaviors
● Provide direction and encouragement to program participants and staff
● Model healthy boundaries and strengths-based consequences
● Provide support and crisis intervention as needed
● Embody the spirit of a lifelong learner
Position Requirements:
● Minimal local travel required related to participant and program needs, as well as occasional travel for training
● Ability to lift objects up to 25 pounds, work for long periods at a computer, and drive company vehicle as needed
● Ability to administer physical restraints as governed by program policies
● Satisfactory criminal background and fingerprint records check, as required by law
● Clean Motor Vehicle Record
● Documentation from a licensed physician or other licensed healthcare professional of a health screening examination within 30 days of hiring, sufficient in scope to identify conditions that may place residents at risk of infection, injury, or improper care
● Completion of biennial training program in cardiopulmonary resuscitation (CPR) and a triennial training program in first aid which have been offered by a certified or licensed healthcare professional within the first 30 days of employment
● Participation in all required trainings required by licensure and organization
Skills & Character Qualifications:
● Strength-based, service driven approach
● Analysis, evaluation, and objective critical thinking
● Initiative for effective administration and organization
● Efficiency and time management across multiple priorities
● Communication and collaboration
● Flexible team player